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We're here to help! If you have any questions or concerns, please don't hesitate to reach out to us.

Our customer service hours are Monday-Friday, 8am-6pm EAT.

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    Frequently Asked Questions

    Can I get the refund?

    We have you covered! We will email you as items in your order ship, or if there are updates on the status of your order. Can’t find the email?
    Click here to check the status of your order.

    Can I change the travel date?

    We have you covered! We will email you as items in your order ship, or if there are updates on the status of your order. Can’t find the email?
    Click here to check the status of your order.

    My discount code is not working, what do I do?

    We have you covered! We will email you as items in your order ship, or if there are updates on the status of your order. Can’t find the email?
    Click here to check the status of your order.

    Do I need to apply visa?

    We have you covered! We will email you as items in your order ship, or if there are updates on the status of your order. Can’t find the email?
    Click here to check the status of your order.

    Do you have insurance covered?

    We have you covered! We will email you as items in your order ship, or if there are updates on the status of your order. Can’t find the email?
    Click here to check the status of your order.

    How many people can stay in the hotel?

    Due to carrier delays, please allow up to 14 business days for your order to be delivered via our standard shipping method (“standard” at checkout).

    Do you except deposit payment?

    Due to carrier delays, please allow up to 14 business days for your order to be delivered via our standard shipping method (“standard” at checkout).

    Which credit cards do you except?

    Due to carrier delays, please allow up to 14 business days for your order to be delivered via our standard shipping method (“standard” at checkout).

    Are the tours included with travel fare?

    Due to carrier delays, please allow up to 14 business days for your order to be delivered via our standard shipping method (“standard” at checkout).

    Are the tours included with meals?

    Due to carrier delays, please allow up to 14 business days for your order to be delivered via our standard shipping method (“standard” at checkout).